You may return most new, non-personalized, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, incorrect personalization, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the United States. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Additional postage required for International orders.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the method of delivery you choose. We recommend shipping via First Class USPS to save money on shipping. Occassionally delays can occur especially with First Class USPS which is beyond our control. We will process your order within 48 hours. We also offer FREE shipping on all orders over $30.00!
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Personalized items are non-returnable. Proceeds helps to support Street Petz. We help feed & vaccinate the petz of the homeless. The fund raised by selling these ID tags will be used to purchase pet food & veterinary supplies. Please visit our website www.streetpetz.org for more information. Thank you for supporting the petz of the homeless.
If you have additional questions, please use the form below:
The characters you copied from the image are incorrect. Please try again.